Policies

Orders are currently shipped within the United States only. A flat-rate shipping fee of $7.00 will be applied at checkout.

Once your order has shipped, tracking information will be provided by email. Delivery times may vary depending on the shipping carrier.

Please make sure your shipping address is correct before placing your order.

All book orders placed during the preorder period are preorder purchases and will not ship immediately.

Preorder orders will begin shipping on or after November 4, 2026, as inventory becomes available. Please allow time for processing and shipping.

If your order experiences an unexpected delay, you will be notified by email.

All sales are final. Orders are non-refundable.

Because books and bundle items may be signed and/or personalized, returns and exchanges are not accepted.

For personalized items, customers are responsible for ensuring all names and personalization details are entered correctly before submitting an order. Personalized items cannot be returned or exchanged due to customer entry errors.

If an item arrives damaged or an item is missing from your package, please contact Patrice Lachelle Books as soon as possible after receiving your order.

For damaged items, please include your order number and clear photos showing the damage to the item and packaging. Damaged items will be reviewed to determine eligibility for replacement.

If tracking shows that a package has been delivered but you have not received it, please contact the shipping carrier directly. Patrice Lachelle Books is not responsible for packages that have been confirmed as delivered by the shipping carrier.

Please carefully review all personalization information before submitting your order. Names and personalized messages will be completed exactly as they are provided at checkout.

Customers are responsible for verifying the spelling of names and all other personalization details before placing an order. Patrice Lachelle Books is not responsible for spelling errors or incorrect information submitted by the customer.

Personalized and signed items cannot be returned or exchanged. If a personalized item arrives badly damaged during shipping, please refer to the Damaged or Missing Orders Policy.